Regular Medication

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If you are taking regular medication then you will receive a repeat prescription slip.  You may order more supplies by:-

 

• ordering online - please ask at Dispensary for a secure password for Emis Access (I.D. required).

• Phoning POD (see below)

• calling into the Surgery and handing the slip in to the Dispensary.

• asking a friend or relative to drop the slip in to the Dispensary.

• posting the slip to us.

• faxing the slip to us on 01691 668030.

• putting the slip in the letterbox at Plas Ffynnon.

 

All prescriptions take at least two working days before they are ready for collection (if you have posted your request, you may have to allow longer).

 

If your prescription will run out over the weekend or bank holiday, please allow extra time for this.

 

Please do not ring the Reception number for repeat prescriptions.

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Prescription Ordering Direct (POD)

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The POD team is located at William Farr House in Shrewsbury. The number is 033 33 583 509. Calls to the POD are charged at a local rate – the same as calling an 01743 number. However if you have free calls or minutes as part of your phone package/contract, then the call will be free. The POD team is part of the NHS Shropshire Clinical Commissioning Group, and is not employed by your surgery. They have access to your surgery medical records, but  cannot book appointments etc. All of your records are accessed securely and confidentially.

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Medication Queries

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For any medication queries, please telephone Reception and they will direct you to the most appropriate person.

 

Online Prescriptions

 

To use EMIS Patient Access you will need a Practice ID Number and Access ID Number which is obtained from the Practice, and, in conjunction with a password, will be unique to you.

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How to Obtain Emergency Medication

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If you urgently need medication, contact your Prescriber immediately to arrange a prescription.  If this isn't possible, you may be able to get medicine from a Pharmacist in an emergency, subject to certain conditions.

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You must have been prescribed the medicine before by a Doctor, Dentist, Nurse Independent Prescriber, Optometrist Independent Prescriber or other healthcare professional, who is registered in the UK.  In addition to this, the Pharmacist:-

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• will usually need to see you face-to-face.

• must agree that you need the medicine immediately.

• will usually need evidence that you have been prescribed that medicine before.

• must be satisfied with the dose that is most appropriate for you to take  .

 

The Pharmacist may provide an emergency supply of up to 30 days' treatment for most prescription medicines, with these exceptions:-

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• insulin, an ointment, a cream or an asthma inhaler – the smallest pack size.

• the contraceptive pill – a full treatment cycle.

• liquid oral antibiotics – the smallest quantity to provide a full course of treatment.

• permitted controlled medicines (controlled drugs) – up to five days' treatment.  Permitted controlled medicines include a very limited range of medicines, such as those for epilepsy (phenobarbital).  Many commonly used controlled medicines such as morphine or diamorphine can't be supplied without a prescription by a pharmacist in an emergency.

 

The Pharmacist will then make a note in their prescription book of:-

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• your name and address.

• the nature of the emergency.

• the date of the emergency supply.

• the name, quantity, form (e.g. capsules, tablets or liquid) and strength of the medicine.

 

Even if the Pharmacist is unable to give you an emergency supply of a medicine, they will advise you on how to obtain any essential medical care you may need.

 

Is it an NHS service?

 

No - supplying medicine in an emergency is a private service that is not funded by the NHS, meaning that Pharmacists can charge for it.  The charge will vary, depending on the medicine and the Pharmacist's policy.

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Getting your medicine or a prescription - you may be able to get your medicine or a prescription in one of the following ways:-

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• seeing a local GP and asking for a prescription.  Staff at an NHS walk-in centre may be able to arrange for you to see a GP.

• asking a local Pharmacist if they can provide an emergency supply of your medicine.

• in some cases, a Nurse at an NHS walk-in centre may be able to supply your medicine or a prescription.

• outside normal GP hours, you may be able to get a prescription from an out-of-hours service.

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